Contact information

At Jorex, we are dedicated to improving your daily wellness with simple, effective solutions. Although our operations are based in Virginia, USA, we are proud to deliver our toilet stools directly to households across New Zealand.

Get In Touch

We aim to respond to all inquiries within 24 hours. Note for our Kiwi customers: Due to the significant time difference between the US and New Zealand, email is the fastest and most reliable way to reach us.

1. Email Us For order status, product dimensions, or return inquiries: 📧 support@jorex.shop

2. Call Us If you wish to leave a voicemail: 📞 +1 2282351543 (Please note: This is a US number. International calling charges may apply depending on your provider.)

3. Mailing Address Returns should be sent to our US facility (Please email us for authorization first): 📍 8856 Ashgrove House Ln Apt 202 Vienna, VA 22182-5563 United States

Customer Service Hours

Our team is based in Vienna, Virginia (Eastern Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (ET)
  • Time Zone Guide:
    • We are typically 18 hours behind New Zealand time.
    • How it works: We usually process orders and answer emails while you are asleep, so you'll often wake up to an update in your inbox!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Is the packaging discreet? Yes. We understand the importance of privacy. Your toilet stool will be shipped in a plain, secure box without revealing contents on the outside label.
  • Will this stool fit my toilet? Our stools are designed to fit most standard Western toilets (standard height of 14"-16"). Please check the specific dimensions on the product page to ensure it fits your bathroom space.
  • My item arrived damaged, what do I do? Please do not return a broken item. Simply take a photo of the damage and email it to support@jorex.shop. We will send a free replacement immediately.
  • What currency is the store in? All prices are listed in US Dollars (USD). Your bank will automatically convert the total to New Zealand Dollars (NZD) at the current exchange rate when you checkout.
  • How long does shipping to New Zealand take? Since we ship internationally from the USA, typical delivery takes 7 to 13 business days. You will receive a tracking number to follow your package's journey.